Viki — VoIP Module

One ring.
Right agent. Always.

AI-powered call routing. Every inbound call scored, profiled and delivered to the best available agent within 300 milliseconds. IVR, queue management, call recording and full analytics built in.

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CALLS ACTIVE NOW 23 · 94% answer rate
Live Preview — Viki Call Center
23
Calls today
1:42
Avg wait time
94%
Answer rate
3
Active calls
Active Calls
Sarah M. → Klaus Weber
EU-Gold · 4:23 elapsed
Talking
Daniel R. → Marie Dupont
FR-Silver · 1:07 elapsed
Hold
Anna K. → Routing...
Inbound · 0:12 elapsed
Routing
Waiting Queue (4)
1
+49 172 8821 934
2:14 wait
2
+34 611 445 872
1:48 wait
3
+33 781 220 310
0:55 wait
4
+39 340 992 110
0:22 wait
IVR Routing Flow
Inbound
Call arrives
→
IVR Menu
Language + dept
→
AI Score
Lead profiled
→
Route
Best agent match
→
Agent
Connected
What's included

Everything the Viki module does

AI Call Routing
Every inbound call profiled in 300ms. Matched to the agent with the highest conversion probability for this caller type.
IVR Management
Build multi-level IVR flows with language detection, department routing and callback scheduling.
Call Recording
Every call recorded and stored per client record. Searchable, downloadable, compliance-ready.
Queue Management
Live call queue with wait time visibility, priority escalation and overflow routing to backup agents.
Agent Availability
Real-time agent status board. Available, on-call, on break. Routing only sends calls to truly available agents.
Call Analytics
Answer rate, wait time, call duration, conversion per call type. Full analytics by agent, time, and campaign.
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Documents · MAESTRO CRM

Documents, compliance, instructions. All in one.

Document management, compliance archives and agent instruction sets — all in one place. Organized, versioned, access-controlled.

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$149
per seat / month
14
modules included
2 wks
to full deployment
INTEGRATES WITH

Documents works alongside these modules

Security
Explore module →
Clients
Explore module →
View All 14 Modules
One system, one login, no fragmentation
Explore Cowboy CRM

One system.
Every tool you need.

14 integrated modules. One AI intelligence layer. Nothing missing.

LEAD
287ms
AGENT
The AI Brain
Every lead scored across 40+ parameters in real-time. Zero manual routing. Fastest decision engine on the market.
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FEATURE US THEM
AI routing✓✗
1 login✓✗
Live reports✓✗
Why Cowboy CRM Wins
Feature-by-feature vs Salesforce, Five9, Genesys & every major CRM. The comparison that ends the conversation.
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$149
Agent/mo
$8
1k leads
$15
1k AI tkn
Pricing
Per agent seat. Per 1k leads. Per 1k AI tokens. Three levers. No hidden fees. No per-module upsells.
See plans →
AES-256
SOC2
AWS
MFA
Security & Compliance
AWS-hosted. AES-256 encrypted. SOC2 compliant. Daily backups. Full audit trail on every action.
See infrastructure →
2017
2021
2026
Founded
14 modules
$1M+
Our Story
7 years running live call centers. Every feature was earned, not invented. Built in Israel by GNM Group.
Read history →
01Clients & Lead DB
02AI Brain & Routing
03Finance & FTDs
System Guide
Full documentation. Every screen, every button, every module explained for managers, agents and admins.
Open guide →

All 14 Modules

View all →
Clients
CRM core · lead database
Klaus W. · DE
94
Tasks
Agent task management
Call back lead
Send proposal
Finance
Revenue · billing · FTD
FTD Today
$2.4M
Affiliation
Partner tracking · attribution
Partner Rev
+38%
Viki
VoIP · call routing · IVR
IVR → Agent 14
847/hr
Games
Leaderboards · missions · XP
#1 Sarah M.
4,820 XP
Shifts
AI shift builder · scheduling
Users
Roles · permissions · agents
ADMIN
AGENT
MGR
Brokers
Multi-broker intelligence
Best Broker
Alpha FX · 94pts
Reports
Live analytics · KPIs · export
Chat
Internal messaging · threads
Lead #4821 deposited
Sarah → #general
Security
AES-256 · audit logs · RBAC
Sec Score
98/100
Notifications
Alerts · triggers · events
FTD received · €2,400
Calendar
Appointments · follow-ups
Next Call
Today 14:30